Support

Your subscription

What does it cost?

Free 7-day trial, then $59.99/year, or $9.99/month. Cancel anytime in your App Store settings. The free trial is on the yearly plan; the monthly plan has no trial. Prices outside the United States are shown in the App Store before you buy.

How do I cancel?

1. Open the Settings app on your iPhone.
2. Tap your name, then Subscriptions.
3. Choose Chickpea and tap Cancel Subscription.

Cancel at least 24 hours before your trial or current period ends to avoid the next charge. You keep access until the end of the period you have paid for. Deleting the app or your account doesn’t cancel the subscription. Apple’s guide: Cancel a subscription from Apple.

How do I get a refund?

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com. We can’t see or change your payment, but if something went wrong, email us and we will help you explain it to Apple.

I have a new phone. How do I get my subscription back?

Sign in with the same Apple Account, open Chickpea and tap Restore Purchases on the paywall. Your logs come back when you sign in to the same Chickpea account.

How do I switch between yearly and monthly?

In your iPhone’s Settings, tap your name, then Subscriptions, choose Chickpea and pick the other plan.

Your account

I didn’t get my sign-in code

Check your spam or junk folder, make sure the address is spelled correctly, and ask for a new code after a minute. Still nothing? Email us from that address.

I signed in with Apple and chose Hide My Email

We only see your Apple private relay address. If you write to us from your normal address, tell us roughly when you signed up so we can find your account.

How do I delete my account?

In the app, open the Profile tab, tap the gear (Settings) and choose Delete all my data & account. You can also ask us by email. Everything you need to know is on our account deletion page.

Food data and scores

A food or product looks wrong

Email us the food name or the barcode, and if you can, a photo of the nutrition label. We fix it in our copy and, where the data came from Open Food Facts, report it there too. Food manufacturers are welcome to send corrections with a current label.

Why did a food get this word?

The app shows the top reasons with every word, and our how we score page sets out every rule. If a result still looks odd, send it to us: real examples help us improve the rules.

Privacy requests

To get a copy of your data, correct it or delete it, email us from the address on your account. Details are in our privacy policy and our consumer health data privacy policy.

Health questions

We can’t give individual medical advice. For questions about your health, your medication or your diet, please talk to your doctor or a registered dietitian. See our medical disclaimer.

Contact

Email support@joinchickpea.com. You can also send feedback from the app: Profile tab, the gear (Settings), then Contact Support.